Easy Online Property Management
Resident & Partner Portal
Tech-Driven, Effortless, and Connected – Property Management, Simplified
At HPM, our vision is to revolutionize property management, transforming it into a seamless, stress-free, and remarkably efficient experience for everyone involved. We are passionately dedicated to fostering well-managed, connected communities where residents feel supported, homeowners are empowered, and board members can focus on strategic growth, knowing the day-to-day operations are running smoothly.
Everything you need is here—simple, secure, accessible, always at your fingertips:
At HPM, we go beyond simply managing properties; we’re here to ensure your property management experience is truly effortless so you can dedicate your time and energy to enjoying your home, your community, and the vibrant lifestyle New York City has to offer. We believe that technology, when implemented thoughtfully, can significantly enhance the quality of life for everyone in the properties we manage.
Questions about
Rules and Regulations?
- Let us be your resource when you’re not sure about the expectations and responsibilities included in your community’s bylaws, rules and regulations, and other governing documents. We can offer advice and enforcement. Our partnership allows your building’s board to take care of more important planning while we monitor the day-to-day business of your community.
- Think of HPM as property management company with the best resource and your first point of contact.
Making the Most
of Maintenance
- Repairs and maintenance projects get an immediate response from your HPM property managers team. We’re here to respond to the needs of your building and if appropriate, your individual unit.
- We make sure the vendors and contractors coming into your property are licensed, insured, and professional. You can expect respect, fast turnaround times, and exceptional customer service.
- Protecting the condition of your property and your community is important to us.
Managing Finances
and Collections
- We are here to help with the payment of your association dues, the collection of any assessments and penalties, and the projections your leadership needs to be good financial stewards in your community.
- We’re good at keeping costs down. We’re here to help with reserves and capital projects moving forward. If you’re wondering how to submit a payment for your annual or quarterly dues, we’ll do what we can to help.
- Our technology is first-rate and contributes to a transparent, user-friendly financial experience.
Need Help? Reach Us Directly!
Please feel free to reach out to us anytime. We have a 20-min. response time.
Our dedicated team assists you with payments, maintenance, or any property management-related issue.
NYC Property Management that Helps Residents Find What They Need
Online Payments
Conveniently pay online for free via e-check (ACH) or by credit/debit card (with a fee).
Need help with online payments?
Certificate of Insurance Request
For projects or jobs with liability concerns, residents can request a COI to verify insurance coverage.
Unit Sales & Rentals
Current condo or co-op residents/owners looking to sell or rent their unit, please pay the application fee and complete the online form.
24/7 Account Access
View your account activity anytime, from any location by logging into your online portal.
Maintenance Requests & Support
Report repair needs for your apartment, condo, or co-op quickly through your online portal.
Resident Portal Support
Email: fscsupport@frontsteps.com
Phone: (800) 992-4384
YOUR COMMUNITY, YOUR WAY
Property Management by HPM
HPM is committed to making life easier for residents across New York City. That’s why we offer a range of convenient tools and resources to manage your community needs. Whether it’s making payments, reporting a repair, or navigating the rental or resale process, everything you need is readily accessible.
If you have any questions or can’t find what you need, please feel free to contact our team directly.
Let’s Make Things Easier
Need help with a specific issue? Submit your requests or schedule a one-on-one consultation with our team to discuss building maintenance, finances, or other needs.
We know how busy our clients are, and we’re making changes to keep you informed – even when you’re on the go!
Our newly Enhanced Owner Portal affords you all of the same great functions of our current portal. Now, you can also:
- Upload photos to a work ticket
- Receive both text and email messages for building-wide communications
- Communicate better with other residents and property managers
It’s a more user friendly interface and, most important, offers a mobile app. Stay informed with a complete, connected, and homeowner-friendly HOA solution.
Sign into Your Enhanced Owner Portal Today!
Trusted by Condo Residents in NYC
HPM has been attentive, reliable, upfront, and assertive. Greg Poverelli is the most effective
building manager we have had since moving to my coop in 2012.
-James R.
How HPM Helps Residents
We specialize in managing apartment buildings, working with residents and condo owners as well as co-op owners, and helping your building stay modern, compliant, and profitable.
- Co-op documents
- Maintenance and repairs
- Accounting and association budgeting
- Rules and regulations
- Board and annual meetings
- Legal compliance
- Resident communication
- Dispute resolution